Sometimes, clients know they need software but don’t know much more than that. That’s fine; it’s how it should be. Your developer should effectively be your one-stop shop/expert in all things software. The problem that arises in this situation, though, is that when clients don’t know much more, they don’t know what expectations are appropriate within the realm of each project.
This lack of information and education can lead to miscommunication and the ability for others to take advantage. It’s important to have a solid idea of what you’re paying for and what constitutes basic development service.
Here are three expectations that you can and should have for your developer.
Software that’s easy to use and that works the way it is meant to work.
Isn’t it the worst when not only does your application fail to meet your basic needs, but it just barely misses the mark when it comes to doing what it needs to do? It’s never acceptable to pay for a feature that simply does not exist; don’t let any developer tell you that you don’t really want what you paid for. If they felt that way, they shouldn’t have accepted your money, instead crafting a plan of action that made more sense for both you and the application. When you hire a developer, it’s his job to assume not only a technical role but a consulting role; you should be guided through the process. That’s why we have full-time, dedicated Business Analysts here at vteams.
No “surprises.”
Though the connotation is often negative, a “surprise” is defined as a turn of events that was not expected by one party involved. Surprises don’t have a place in development, and you should be assured that not only will you be so informed as to what’s happening with your project that any surprise is completely impossible but that your developer will create the relationship between you two that will allow for this.
Documentation.
No matter how obvious any application might seem to us as developers, it’s our job to make sure you have the tools you need to manage the software that you pay for. No one should ever treat you as “less than” or poorly because you expect a clear write-up of what you’ve put good money into, what it does, what happens when it doesn’t do what it’s supposed to do, and a basic summary of what makes this software notable.
Someone entirely unfamiliar with tech should be able to read any written text on your software and, at the very least, have a general understanding of its function.
If you aren’t getting these three basic services out of your present developer, we’re happy to help.
Comments are closed.