Winning Back Your Patronage: Fixing Your Issues And Acquiring Your Trust

  • Post published:January 27, 2015

No company handles a project spotlessly every time; we know that. We also know that there will be instances that we need to take steps to rectify situations.

As Karan Chopra of i2Mag writes,

“If we have good teachers and good parents, we learn early on that everybody makes mistakes – but that it’s how we handle them afterward that really counts. Admitting you’re wrong, saying you’re [sic] sorry and working to make sure it never happens again are the cornerstones of handling the stumbles and mishaps that are inevitably going to plague your journey through life. Unfortunately, many people grow up to become entrepreneurs who forget that these lessons apply to businesses as well as people.”

We live by this transparent idea. Sometimes, though, our work speaks for us.

When one client left vteams in favor of a U.S.-based developer, choosing to close his vteam shortly after initiating its work, we had no idea it would be but a matter of weeks until he was back to renew.

Funny enough, the client’s partner had convinced him to start anew with vteams. He’d had such a great experience working with one of our top developers, Asad Ullah Khan, that he vouched for our customer service, communication and work ethic. We began the project from scratch, each of the business partners in question utilizing one another’s resources to bring their ultimate platform to fruition.

With Asad as team leader, of course.

The new project centered on a common market for our company: eCommerce. The platform would give users the ability to set up a digital store front for their business, providing brick-and-mortar retailers the ability to establish an online presence with ease.

This is a common project request at the moment, each eCommerce-based platform catering to a specific niche; in this case, it was the dairy industry. See this article on launching a successful eCommerce business.

Functions would include customer and order management, billing, inventory and product input, and other specialized components.

Though we don’t lose clients often, when we do they’re sure to try other resources in order to get their projects done. We don’t chase, harass or harangue, though; it’s a policy.

They come back of their own accord.